Welcome to the Safavieh Furniture help center. We’ve crafted these answers to ensure your journey—from discovering that perfect accent rug or bedding set to welcoming it into your home—is as seamless and inspiring as our designs. Below, you’ll find guidance on shipping, returns, payments, and more.

Product & Order Information

Q: What kinds of products does Safavieh Furniture offer?
A: We specialize in globally inspired home furnishings and decor designed to help you tell your unique story. Our curated collections include Area Rugs, Accent Rugs, Bedding Sets, Bedroom Furniture, Bar Carts & Stools, Coffee Tables, Arts, Crafts & Sewing supplies, Camping Gear, and unique pieces like Bakers’ Racks, Canvas art, and Ceiling Lights. Each piece is selected for its quality, craftsmanship, and ability to elevate your space.
Q: How do I place an order?
A: Simply browse our menu categories, select your desired items, and proceed to checkout. You’ll be guided through a secure process to enter your delivery details and choose your preferred shipping method.

Shipping & Delivery

Q: Where do you ship, and how long does delivery take?
A: We proudly offer global delivery* to bring your vision home. Orders are hand-packed and processed within 1-2 business days. Then, you can choose:

Standard Shipping (DHL/FedEx): $12.95 flat rate. Delivery in 10-15 business days after dispatch.
Free Shipping (EMS): Available on all orders over $50. Delivery in 15-25 business days after dispatch.

*Delivery is available worldwide, excluding some remote regions and parts of Asia. Please contact us if you have questions about your specific location.
Q: How can I track my order?
A: Once your order is dispatched, you will receive a tracking link via email. You can use this link to monitor your package’s journey directly to your doorstep.
Q: How are items packaged for shipping?
A: Every item—from delicate canvas art to sturdy pantry cabinets—is meticulously hand-packed in our warehouse with protective materials to ensure it arrives in perfect condition, preserving the quality and craftsmanship you expect.

Payments & Pricing

Q: What payment methods do you accept?
A: We offer flexible and secure payment options: Visa, MasterCard, JCB, and PayPal. All transactions are processed securely.
Q: Are there any additional taxes or import duties?
A: The prices listed on our site do not include any applicable import duties, taxes, or customs fees that may be levied by your country. These charges are the responsibility of the recipient and are determined by local regulations.

Returns & Exchanges

Q: What is your return policy?
A: Your satisfaction is our priority. If an item does not meet your expectations, you may initiate a return within 15 days of receiving your order. Please contact our customer care team to start the process and receive guidance on the next steps.
Q: Who covers the cost of return shipping?
A: Customers are responsible for the return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service for returns.
Q: How long does it take to process a refund?
A: Once we receive the returned item and inspect its condition, we will process your refund to the original payment method within 10 business days. You will receive an email confirmation once the refund is issued.

Account & Customer Support

Q: How do I contact customer service?
A: Our dedicated customer care team is here to help you with any questions about delivery timelines, order status, or service areas. Please reach out to us at [email protected]. We aim to respond within 24 hours.
Q: What is your company address?
A: Our home is at 2780 Red Dog Road, Charlotte, US 28204. We are a global brand with a heart in Charlotte, committed to uniting you with designs that speak to you.

Your dream space is our shared project. Thank you for letting Safavieh Furniture be a part of your home’s journey. We can’t wait to see how our pieces help tell your unique story.

For further assistance, please email: [email protected]

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