Privacy Policy

Welcome to Safavieh Furniture. We are a curator of home stories, offering globally-inspired accent rugs, bedroom furniture, arts & crafts supplies, and unique decor to design enthusiasts, homeowners, and creative individuals worldwide. Your privacy is as important to us as the trust you place in us when selecting pieces for your dream space. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit safaviehfurnishop.com.

Our commitment to refined, secure, and globally accessible service extends to safeguarding your data. We encourage you to read this policy carefully to understand our practices.

1. Information We Collect

To provide our seamless service and enhance your experience, we collect information that you provide directly and through automated means:

• Personal Identifiers: Name, email address, shipping and billing address, phone number, and country when you create an account, place an order, or contact our customer care team.
• Payment Information: Transaction details are processed securely by our third-party partners (e.g., PayPal, card processors). We do not store your full credit/debit card details on our servers.
• Order & Transaction Details: Products purchased, order history, and communication preferences.
• Technical & Browsing Data: IP address, browser type, device information, pages viewed, time spent on site, and referring website addresses, collected via cookies and similar technologies.
• Communications: Records of your correspondence with us via email (e.g., [email protected]).

2. How We Use Your Information

We use your information with the care and attention to detail that mirrors our product curation:

• To process and fulfill your orders for Area Rugs, Bedding Sets, Coffee Tables, and other items, including shipping and customer support.
• To communicate with you about your order, account, and our services, responding to your inquiries via our dedicated customer care.
• To process payments securely through encrypted gateways and trusted partners like PayPal.
• To improve our website, product offerings, and your browsing experience based on how you interact with our menus and collections.
• To send you curated updates, promotions, and design inspiration (only with your explicit consent, which you can withdraw at any time).
• To comply with legal obligations and protect the security and integrity of our services.

3. Sharing and Disclosure of Information

Your trust is paramount. We do not sell your personal information. We share data only as necessary:

• Service Providers: With trusted partners who perform services on our behalf, such as payment processing (e.g., Visa, MasterCard, JCB, PayPal), order fulfillment, shipping carriers, and IT support. These partners are contractually bound to protect your data.
• Legal Compliance: If required by law, regulation, or legal process, or to protect the rights, property, or safety of Safavieh Furniture, our customers, or others.
• Business Transfers: In connection with a merger, sale of company assets, or acquisition, where customer information may be transferred as a business asset.
• International Customers: As we ship globally (excluding some parts of Asia and remote regions), your shipping information will be shared with logistics partners to deliver your order. Please note that import duties and taxes are handled by your local authorities and are your responsibility.

4. Data Storage and Security

We are committed to securing your data with the same dedication we apply to sourcing our products:

• Data is stored on secure servers with access limited to authorized personnel.
• We implement advanced technical and organizational measures, including encryption (SSL technology) for data transmission, to protect against unauthorized access, alteration, or destruction.
• As emphasized, we never store your full payment card details on our systems. All payment transactions use secure, PCI-DSS compliant gateways.
• We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

5. Your Rights and Choices

You have control over your personal information, consistent with applicable privacy laws (such as GDPR for EU residents, CCPA/CPRA for California residents, etc.):

• Access & Correction: You can access and update your account information through your profile on our website.
• Marketing Communications: You can opt-out of promotional emails by clicking the “unsubscribe” link in any email or contacting us.
• Data Deletion: You may request the deletion of your personal data, subject to certain legal exceptions.
• Do Not Track: Our website does not currently respond to “Do Not Track” browser signals. You can manage tracking preferences through your browser settings or our Cookie controls.
• To exercise your rights, please contact us at [email protected]. We will respond to your request in a timely manner, as required by law.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to create a seamless and inspiring browsing experience as you explore our collections from Accent Rugs to Arts & Crafts supplies.

• Essential Cookies: Necessary for the website to function, such as enabling you to add items to your cart and complete checkout securely.
• Analytics Cookies: Help us understand how visitors interact with our site, allowing us to improve navigation and product presentation.
• Preference Cookies: Remember your settings and preferences for a more personalized visit.
• You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

7. International Data Transfers

Our company is based in the United States, and we serve a global clientele. Your information may be transferred to and processed in countries, including the U.S., which may have different data protection laws than your country. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.

8. Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us.

9. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page occasionally.

From our home in Charlotte to yours, we are honored to be part of your home’s journey and are committed to protecting the privacy that underpins our trusted relationship.

Last Updated: October 26, 2023