Returns & Exchanges

Our Returns & Exchange Policy at a Glance

• Return Window: 15 days from the date of delivery.
• Condition: Items must be unused, in original packaging, and in resalable condition.
• Process: Contact our Customer Care team first to initiate a return. Unauthorized returns cannot be accepted.
• Refunds: Issued to the original payment method within 7-10 business days after we receive and inspect the item.
• Exchanges: Subject to product availability. We recommend returning the original item and placing a new order for the fastest service.
• Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective item.

Step-by-Step Return or Exchange Process

1. Initiate Your Request: Within 15 days of delivery, please email our Customer Care team at [email protected]. Use the provided template below to ensure we have all necessary information.
2. Receive Authorization & Instructions: We will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and detailed return shipping instructions. Please do not ship items back without an RMA number.
3. Pack & Ship: Securely repack the item in its original packaging, including all accessories and documentation. Include the RMA number clearly on the outside of the box. Ship the package to the address we provide using a trackable carrier. We recommend insuring the package for its full value.
4. Inspection & Processing: Once received at our warehouse, our team will inspect the item to ensure it meets our return conditions.
5. Completion:
   • For Returns: Upon successful inspection, your refund will be processed.
   • For Exchanges: We will notify you of the availability of your desired exchange item and proceed accordingly. Due to the curated nature of our collections, we suggest a return/repurchase for speed.

Return Request Email Template

To streamline your request, please copy, paste, and fill out the following template when emailing us at [email protected] with the subject line: Return Request – [Your Order Number].

Refund Timeline & Method

Your refund will be processed to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal) within 7-10 business days after we have received the returned item and completed our inspection.

• Credit/Debit Card Payments: The refund will appear on your statement based on your bank’s processing times.
• PayPal Payments: The refund will be issued directly to your PayPal account.

You will receive an email notification once the refund has been issued. Please note that original shipping fees are not refundable, and any import duties or taxes paid are the responsibility of the customer and are not reimbursed by Safavieh Furniture.

Important Exceptions & Non-Returnable Items

To maintain the integrity and safety of our collections, the following items, as inferred from our curated menu, are final sale and cannot be returned or exchanged unless they arrive damaged or defective:

• Custom or Made-to-Order Items: Any bespoke or specially commissioned pieces.
• Personalized or Monogrammed Goods: Items that have been customized at your request.
• Intimate & Hygiene-Conscious Categories: Bedding (opened sets for health reasons), Bedding Sets & Collections (if the packaging seal is broken).
• Seasonal & Holiday Decor: Christmas Stockings & Holders and other seasonal items after the relevant holiday has passed.
• Arts, Crafts & Sewing Supplies: Opened or used materials, including canvases, for quality and safety control.
• Clearance or “Final Sale” Items: Any product explicitly marked as final sale at the time of purchase.