At Safavieh Furniture, we believe every piece you choose is a chapter in your home’s story. Our policies are designed to ensure your journey with us is seamless, from the moment you order to the day it graces your space.
Shipping Information
We deliver curated home furnishings across the globe (excluding parts of Asia and certain remote regions). Our goal is to get your carefully selected items to you safely and efficiently.
Order Processing
Please allow 1-2 business days for us to process and prepare your order for shipment. You will receive a notification with tracking information once your order is on its way.
Shipping Methods & Timelines
We offer two primary shipping options to suit your needs:
- Standard Shipping (Fee: $12.95)
We ship via DHL or FedEx. Delivery typically occurs within 10-15 business days after dispatch. This is our recommended option for faster, tracked delivery. - Free Shipping
Available on orders over $50. We ship via EMS. Delivery typically occurs within 15-25 business days after dispatch. A tracking number will be provided.
Delivery times are estimates and may vary based on destination and customs processing. Any applicable import duties or taxes are the responsibility of the customer.
Returns & Exchanges Policy
We are committed to your complete satisfaction. If an item does not meet your expectations, our returns process is designed with care and clarity.
Policy at a Glance
- Return Window: 15 days from the date of delivery.
- Condition: Items must be unused, in original packaging, and in resalable condition.
- Process: You must contact our Customer Care team first to initiate a return. Unauthorized returns cannot be accepted.
- Refunds: Issued to the original payment method within 7-10 business days after we receive and inspect the item.
- Exchanges: Subject to product availability. For the fastest service, we recommend returning the original item and placing a new order.
- Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility, unless the return is due to our error or a defective item.
Step-by-Step Return or Exchange Process
- Initiate Your Request: Within 15 days of delivery, email our Customer Care team at [email protected]. Use the template provided below to ensure we have all necessary information.
- Receive Authorization & Instructions: We will review your request and, if approved, provide a Return Merchandise Authorization (RMA) number and detailed return shipping instructions. Do not ship items back without an RMA number.
- Pack & Ship: Securely repack the item in its original packaging, including all accessories and documentation. Write the RMA number clearly on the outside of the box. Ship to the address we provide using a trackable carrier. We highly recommend insuring the package for its full value.
- Inspection & Processing: Once received at our warehouse, our team will inspect the item to ensure it meets our return conditions.
- Completion:
- For Returns: Upon successful inspection, your refund will be processed.
- For Exchanges: We will notify you of the availability of your desired exchange item and proceed accordingly.
Return Request Email Template
To streamline your request, please copy, paste, and fill out the following template when emailing us at [email protected] with the subject line: Return Request – [Your Order Number].
Subject: Return Request – [Your Order Number]
Dear Safavieh Furniture Customer Care Team,
I would like to request a return/exchange for an item from my order.
Order Number: [Please insert your order number]
Product Name: [e.g., “Persian-Inspired Accent Rug,” “Mahogany Coffee Table”]
Reason for Return/Exchange: [e.g., Size, Color, Defect, etc.]
Desired Action: [Refund / Exchange for (specific product if known)]
My contact information is as follows:
Full Name:
Email Address:
Phone Number:
I confirm that the item is unused, in its original packaging, and in resalable condition.
Thank you for your assistance.
Sincerely,
[Your Name]
Refund Timeline & Method
Your refund will be processed to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal) within 7-10 business days after we have received the returned item and completed our inspection.
- Credit/Debit Card Payments: The refund will appear on your statement based on your bank’s processing times.
- PayPal Payments: The refund will be issued directly to your PayPal account.
You will receive an email notification once the refund has been issued. Please note that original shipping fees and any import duties or taxes paid are not reimbursed.
Important Exceptions & Non-Returnable Items
To maintain the integrity, safety, and curated nature of our collections, the following items are considered final sale and cannot be returned or exchanged unless they arrive damaged or defective:
- Custom or Made-to-Order Items: Any bespoke or specially commissioned pieces.
- Personalized or Monogrammed Goods: Items that have been customized at your request.
- Intimate & Hygiene-Conscious Categories: Opened Bedding, Bedding Sets & Collections (if the packaging seal is broken).
- Seasonal & Holiday Decor: Such as Christmas Stockings & Holders, especially after the relevant holiday has passed.
- Arts, Crafts & Sewing Supplies: Opened or used materials, including Canvas.
- Clearance or “Final Sale” Items: Any product explicitly marked as final sale at the time of purchase.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery at [email protected]. We will arrange a replacement, repair, or return at no cost to you, including prepaid return shipping.
We’re Here to Help
Your satisfaction is the cornerstone of our story. For any questions regarding shipping, returns, exchanges, or your order, please reach out to our dedicated Customer Care team.
Email: [email protected]
Postal Address (for correspondence only, not for returns without authorization):
Safavieh Furniture
2780 Red Dog Road
Charlotte, US 28204